Account deletion

Last updated: July 10, 2026

At ResiConnect (Lenuxo S. de R.L.) you can request the deletion of your account and the associated personal data. This page explains how to do it, what data is deleted, and what information we must retain.

1. How to request deletion

To request the deletion of your account, follow these steps:

  1. Write an email to info@resi-connect.com.
  2. Send it from the address you used to register; this is how we verify your identity.
  3. Use the subject line: “Account deletion request”.

If you cannot write from the email you registered with, contact us anyway and we will let you know how to verify your identity through other means.

2. What data is deleted

When we process your request we delete:

  • Profile data: name, email, phone number, and profile picture.
  • The data you generated on the Platform according to your role: QR codes, access logs, amenity bookings, payment receipts (images), and contact details associated with your user.
  • When future features are enabled (announcements, polls and votes, or push notifications), the associated data will also be deleted, such as your responses and your device's push notification tokens.

3. What is retained and for how long

  • Up to 90 days after the request: temporary retention to allow recovery in case of an error or a fraudulent request; afterwards it is permanently deleted.
  • Accounting and billing records: retained due to legal obligations, typically 5 to 7 years.
  • Technical and security logs: up to 12 months.
  • If you are an administrator of a community with an active subscription, some tenant operational data may be retained while the community continues to contract the service; we will let you know what applies in your case.

4. Response time

We handle deletion requests within a reasonable time, generally no longer than 20 business days.

5. More information

See our Privacy Policy for details on data processing and how to exercise your rights.